Return Policy
We’re Committed To Your Satisfaction!
If, for any reason, you are not completely satisfied with your product, you have 30 days from the day of receipt to return it for a full refund. To be eligible for a refund, please ensure that the item is in good condition, and it must be in its original packaging.
To initiate a return, please contact us at support@cosmetific.com. All refunds will be processed through the original payment method used during checkout.
- You are responsible for the cost of shipping the returned item back to us. We recommend adding tracking to the shipment. Please keep your tracking number until the refund process has been finished.
To return your items, please email support@cosmetific.com with your order number and return instructions will be provided.
Faulty/Damaged/Wrong Products
In the event of receiving a faulty, damaged, or incorrect item, please notify us immediately at support@cosmetific.com, along with your order number. We will gladly replace the defective item free of charge. Kindly include your order number in the email to facilitate the return process.
Cancellation after ordering
Cancellations can be requested in 60 minutes of placing the order by contacting support@cosmetific.com.
After this period ends, we cannot cancel orders because we are dedicated to quick shipping, and you will need to return the item to receive a refund.
Change of Mind / Exchanges
For change of mind or exchanges, please contact us at support@cosmetific.com within the 30-day money-back period. Please note that we do not accept returns for change of mind after the 30-day period has elapsed.
Please note that due to hygeine reasons, only unused products can be accepted for an exchange.
Never received
If your order tracking indicates that your shipment has been delivered, but you have not received it, please reach out to us within 1 week of the delivery date. We will investigate the situation and may issue a refund or replacement on a case-by-case basis.
How long will it take for my return to be processed?
Regarding return processing time, we aim to complete the process within 1 day of receiving the returned item. Additionally, please allow three to seven business days for the refund to appear in your account, depending on your bank's processing time.
Return Shipping
Customers are responsible for covering return shipping fees. If a refund is issued, the cost of the original shipping may also be deducted from the total amount.
If your purchase was made during a free shipping, return shipping costs will still apply.
Our Returns Address:
Our returns address is in the USA. Please contact support@cosmetific.com for our returns address.